WHOLESALE & CUSTOM MANUFACTURING TERMS & CONDITIONS

LUCY LAURITA 

Lucy Laurita Wholesale & Custom Manufacturing Terms & Conditions

lucylaurita.com.au | lucy@lucylaurita.com.au

These terms and conditions outline the expectations and commitments between Lucy Laurita and our valued clients. We are committed to delivering Australian-made, high-quality garments designed with care and attention to detail.

By placing an order, you agree to the following terms

1. Orders, pricing & payment terms

• All orders will be quoted based on design, fabric selection, quantity, and required production timeline.
• Once order details are confirmed, a 50% deposit is required before production can commence.
• The remaining 50% balance must be paid prior to delivery.
• All prices are quoted in Australian dollars (AUD) and are exclusive of GST.
• Shipping costs are calculated separately unless otherwise agreed.
• Accepted payment methods include bank transfer, or PayPal (processing fees may apply).

2. Custom design & ownership

• All designs, including custom commissions, remain the intellectual property of Lucy Laurita.
• Designs may not be copied, modified, or reproduced without written permission.
• Exclusive rights or ownership transfers can be arranged under a separate agreement with applicable licensing fees.

3. Design variation & manufacturing tolerances

• As each garment is handmade, slight variations in stitching, measurements, or finishes may occur.
• A manufacturing tolerance of ±1.5 cm in garment sizing is considered standard.
• Fabric colour variations may occur between dye lots or appear differently on screen. Fabric swatches or samples can be requested before confirming an order.
• Clients are responsible for approving final designs, fabrics, trims, and sizing before production begins.

4. Availability & lead times

• Production lead times depend on fabric availability, current workload, and order volume.
• Standard orders require approximately 4–8 weeks to complete, but timelines may vary during busy periods.
• Express orders may be possible with a surcharge, depending on fabric stock and scheduling.
• We will notify you of any unexpected production delays.

5. Returns, faults & claims

• We do not offer returns or refunds for change of mind, incorrect size selection, or after delivery of custom-made garments.
• Faults must be reported within 7 days of delivery. Claims must include a written description and photographic evidence.
• If a garment is confirmed to be faulty or does not match the approved specifications, a repair, replacement, or refund will be offered at our discretion.

6. Delivery & shipping

• Shipping is arranged via trusted couriers and is billed to the buyer unless otherwise agreed.
• Risk of loss or damage transfers to the buyer upon dispatch.
• Lucy Laurita is not liable for delays caused by couriers, customs clearance, or other factors outside our control.
• Shipping insurance is available upon request.

7. Changes & cancellations

• Once production has commenced, orders cannot be cancelled or changed.
• Changes requested after order confirmation may result in additional charges and extended delivery timelines.
• If any fabric or trims become unavailable, we will offer an alternative or provide a refund for the unavailable item.

8. Exclusivity

• Style or location exclusivity is available on request and requires a mutually agreed minimum order commitment.
• Lucy Laurita reserves the right to determine the availability of exclusive styles per region or boutique.

9. Confidentiality

• All discussions regarding design development, pricing, and collaboration are strictly confidential between Lucy Laurita and the client.
• Any behind-the-scenes content or design processes must not be shared publicly without written consent.

10. Acceptance of terms

By placing an order with Lucy Laurita, you confirm your acceptance of these terms and conditions. We are here to support you throughout the process to ensure you receive beautifully crafted garments tailored to your needs.